Your cart (0)
ORDERS
- How do I place an order?
- Can I change the language in the web?
- How can I see what I have in my shopping cart?
- Why has an item disappeared from my cart?
- Why has the price of the product that I added yesterday in my cart changed?
- Will I receive an order confirmation?
- How do I select my size?
- Can I choose a shipping address in a different country than the country from which I placed the order?
- Can I use my Viladomat points in the online store?
SHIPPING AND DELIVERIES
- How do you ship my order?
- Do you ship to hotels, post office boxes or military bases?
- Shipping costs are free?
- What countries do you ship to?
- How can I know the delivery times according to the country?
- How can I track my order?
- Can I choose the delivery time slot?
- What happens if I'm not at home when my order is delivered?
PRICES
- Why has the price of the product that I added yesterday in my cart changed?
- How long are the discounts available?
- Are there price differences between the website and physical stores in Andorra?
- When I receive my order, will I have some added expense?
- Do you have discount coupons?
- I have found a website that offers discount codes and coupons. How can I validate them?
- Can I use my Viladomat points in the online store?
CHANGES AND RETURNS ONLINE ORDER
- How can I exchange or return an item from my order?
- What happens if I want to exchange for a more expensive or cheaper item?
- Is there any specific item that I cannot return?
- How long do I have to return an order?
- Can I return my online order to a physical Viladomat store?
- Will the shipping costs be refunded if I return my order?
- In the case of an exchange, will I have to pay for shipping again for the new item?
- How will I receive the refund?
- When will I receive my refund after a return?
- What do I need to do if I have received a product that does not match the advertised description or is in poor condition?
- I have lost the packaging of the product and want to return it. What can I do?
CHANGES AND RETURNS STORE PURCHASES
- I want to exchange or return a purchase made in your stores in Andorra
- I can't go to Andorra. Can I send my return?
- Is there any specific item that I cannot return?
- How much time do I have to return a purchase made in Andorra's stores?
- How much time do I have to return a purchase made on the website and delivered to an address in Andorra?
- Can I return my online order to a physical Viladomat store?
PRODUCTS
- I have a technical question about an article I have seen on the web
- What warranty do the items purchased in Viladomat stores and on the website have?
- Are all the products I see on the website authentic/original?
- Do you sell second-hand items?
- If I purchase alpine skis + bindings, will you mount the bindings for me?
- How can I determine the size of my ski boots in millimeters?
- If I buy backcountry skis + bindings, will you mount the bindings for me?
- Will I find all the items sold in Viladomat physical stores on the website?
RENTAL CENTER
- What can I rent on your website?
- How can I make my rental reservation?
- Which are the Viladomat Rental Stores?
- Do you charge the rental by days?
- Can I rent snow equipment for the whole season?
- Do you rent ski or bike gear?
- Can I pick up the equipment at one store and return it to another?
- Where do I have to pick up my equipment?
- Do I have a discount for booking online?
- Can I cancel or modify my rental booking?
- What is the guarantee by breakage / loss Warranty Bike?
- When can I pick up the rented material?
- What is the guarantee by breakage / loss Warranty Snow?
CLICK&COLLECT
- What's Click&Collect?
- How do I pay for my Click&Collect order?
- What is the timeframe I have to pick up my Click&Collect order in the physical store?
- Where do I have to pick up my Click&Collect order?
- What documents do I have to present when picking up my Click&Collect order?
- Can someone else pick up my Click&Collect order?
- I want to exchange or return a purchase made through Click&Collect, how do I do that?
OUR STORES IN ANDORRA
- Our stores and their opening hours
- Will I find all the items sold in Viladomat physical stores on the website?
- Are there price differences between the website and physical stores in Andorra?
- Can I use my Viladomat points in the online store?
- Can I return my online order to a physical Viladomat store?
WARRANTY
- What warranty do the items purchased in Viladomat stores and on the website have?
- The item I purchased has a defect after little use or is not functioning properly. What do I need to do?
- How long does the process take approximately?
- How can I process a warranty claim for an item purchased at Viladomat stores in Andorra?
- Can I process the warranty for a Garmin product directly with Garmin?
- I can't find my purchase receipt from Viladomat stores. Can I request a copy?
VILADOMAT CUSTOMER PROFILE
- How can I have a Customer account at Viladomat stores?
- How do Viladomat points work?
- How do I register as a web customer? How do I modify my data?
- I have forgotten my password. How can I reset it?
- Can I modify my data and password?
- Where do I find my favorites?
- How does the Viladomat Gift Card work?