How can I exchange or return an item from my order?

You need to fill out and submit the withdrawal form from your account.

Click on MY ORDERS, select the corresponding order, and click on ORDER DETAILS (in blue on the right).

Choose the item(s) you want to exchange or return.

In the text box, indicate whether you want an exchange or a refund.

In the case of an exchange, specify if you want a different size, color, or even a different item. Once you have completed all the fields, click on RETURN A PRODUCT.

Upon receiving the withdrawal form, our Customer Service team will contact you via email to provide you with the return number and address.

NOTE: Please be aware that products must be returned in perfect condition (unused), with the original brand packaging (if applicable), and with the original tags intact.