Question 1

How long does shipping take?

Accepted Answer

Standard shipping to Spain and Europe takes 2-5 business days. Deliveries to Andorra arrive in 1-2 business days. We offer free shipping from a minimum order amount depending on the destination country.

Question 2

What is the return policy?

Accepted Answer

You have 30 days from receiving your order to make a free return. The product must be unused, with original tags and in its original packaging. Refunds are processed within 14 days of receiving the return.

Question 3

What payment methods do you accept?

Accepted Answer

We accept credit and debit cards (Visa, Mastercard, American Express), PayPal, bank transfer and Bizum. All transactions are processed securely with SSL encryption.

Question 4

How can I choose the right size?

Accepted Answer

Each product includes a brand-specific size guide in the information tab. If you're unsure, our customer service team can help you by phone or email. Remember that if the size doesn't fit, returns are free.

Question 5

Are TOPUMP products at Viladomat original?

Accepted Answer

Yes, we are an official TOPUMP distributor. All products come with the manufacturer's official warranty. Buying at Viladomat guarantees you 100% original products.

Question 6

Do you carry the full TOPUMP collection?

Accepted Answer

We have a wide selection from the current TOPUMP collection. If you can't find a specific model, contact our team and we'll help you locate it or suggest equivalent alternatives.

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